Submitting Admin Complaints?

[Tornadium]

Hi,

I'm looking to submit an admin complaint regarding the handling of a ban request.





This thread to be exact. How would I go about doing that or who would I speak to regarding this issue? I feel that outright denying a ban request is entirely unfair and unprofessional.

What way could I resolve that issue before making a report. To make it clear I want a ban applied, If I went into Teamspeak and talked for 3 hours I would still at the end want a ban applied regardless of a single thing that person had said. There was no resolution to be had there prior to the report. The player knew what they were doing, knew the circumstances and knowingly broke the rule several times. Their motivations were irrelevant and should not be a mitigating factor in RDMing in a Green Zone.

Is there a head admin I could speak to or a server owner  regarding this?

Thanks

 

[Khandamir]

It wasnt outright denied. We are a adult community and we expect people to solve their issues before reporting. You WANT a ban applied? That is not how we work here mate. Bans are a last resort and it is not up to you to decide who gets one and who doesn't. You said you tried to resolve it in the report, but you didn't, that gives us all the right we need to deny your report. And no, the head admins will not speak to you on teamspeak about a petty disagreement and because you so badly want someone banned. Why on earth would you WANT someone banned? Being banned is a bad thing and usually sad for the person banned. It is infinitely better to make sure they know what they did wrong so they won't do it again.

The guy even said he wanted to resolve it, as mistakes happen, but you seem so intent on getting him banned you don't even care about that. Let me teach you a little something about how we do things here. You will now be issued a warning point, without restrictions, for disrupting behaviour in the community. Quite frankly, if I could, I would ban you and make you go through the appeal process instead of the other side. Your whole attitude disgusts me.

 

[Thesoldier]

No offense, but it's not up to you to have a ban applied. That is our decision and our discretion. We are a roleplaying server, not a report playing server. That being said if you wish to lodge a complaint you may contact @Mr. Cardosoas he is our head admin. In my opinion I do not believe Crumble is acting unprofessional. He didn't belittle you, or anyone else, and decided not to take action on a player who admitted his mistake and tried to make it right.

Players are in no position to demand someone to be banned, it creates a toxic environment. It's an adult community, and the other player realized his mistakes and wanted to make it right. Most other players wouldn't give a crap, and there are always circumstances behind why people make mistakes. (New player, drunk, emotions, etc...) 

 

[Odd Future]

@Tornadium

If I read the report, you didn't get on TS with him.
You did say in the report you tried to resolve it with him, what you clearly didn't do.
So the admin did not do anything wrong.

Just make sure you have good evidence next time and try to resolve it first before you report a player.
If you can't find him in TS and you did go in TS to resolve it, contact a mentor next time, they can help most of the time.

 

[Tornadium]

It wasnt outright denied. We are a adult community and we expect people to solve their issues before reporting. You WANT a ban applied? That is not how we work here mate. Bans are a last resort and it is not up to you to decide who gets one and who doesn't. You said you tried to resolve it in the report, but you didn't, that gives us all the right we need to deny your report. And no, the head admins will not speak to you on teamspeak about a petty disagreement and because you so badly want someone banned. Why on earth would you WANT someone banned? Being banned is a bad thing and usually sad for the person banned. It is infinitely better to make sure they know what they did wrong so they won't do it again.

The guy even said he wanted to resolve it, as mistakes happen, but you seem so intent on getting him banned you don't even care about that. Let me teach you a little something about how we do things here. You will now be issued a warning point, without restrictions, for disrupting behaviour in the community. Quite frankly, if I could, I would ban you and make you go through the appeal process instead of the other side. Your whole attitude disgusts me.

Looks to me like it was outright denied, I have asked several admins up to this point what kind of resolution was I meant to reach prior to making an appeal and not one had a single answer for me other than "you should have talked to him".

Yes, I want a ban applied for consistent rule breaking of griefing in the Green Zone and showing blatant disregard for the rules in knowingly breaking them after being called out for it in side chat by numerous people. Continually doing it over a period of time.

To be clear about your question, I want the person banned because he is in my honest opinion from my experiences with the player an extremely bad influence on the server as a whole. Knowingly breaking rules, stating that he doesn't care and laughing when people confront him about it. Also I want a ban applied because your server rules literally say if you break this rule, a ban is the punishment for doing so. This person did it multiple times, knowingly and just laughed it off when people said stop and continued doing it.

To make it clear, He wanted to give me ingame cash to resolve it. To me that is not resolving the issue, that is just paying me to go away. His complete knowing disregard for the server rules, his attitude towards breaking them and his continued breaking of the rule after it had been called out to him several times by multiple community members really puts this beyond any resolution for me. Had he actually admitted any wrong doing and you know some kind of remorse or understanding of his actions then yeah I would have spoken to him but he was clear. He thought he was justified and correct in doing what he did. That is where the issue is for me.

He was knowingly and repeatedly griefing the Green Zone because his car got stolen, continued doing it multiple times after he was told to stop. I just feel that is something that warrants a break from the community, especially since the rules state you cannot kill in the Green Zone and he did it knowingly multiple times.

 

[Vladic Ka]

Hi. I just banned you for rule 1d. Look it up.

 

[Mycaelis]

Hi. I just banned you for rule 1d. Look it up.

 

[Tornadium]

Hi. I just banned you for rule 1d. Look it up.

I ask for help with my issue in a polite manner and explain my side of the story and I get hit with a perma after being griefed?

I'm speechless right now.

No offense, but it's not up to you to have a ban applied. That is our decision and our discretion. We are a roleplaying server, not a report playing server. That being said if you wish to lodge a complaint you may contact @Mr. Cardosoas he is our head admin. In my opinion I do not believe Crumble is acting unprofessional. He didn't belittle you, or anyone else, and decided not to take action on a player who admitted his mistake and tried to make it right.

Players are in no position to demand someone to be banned, it creates a toxic environment. It's an adult community, and the other player realized his mistakes and wanted to make it right. Most other players wouldn't give a crap, and there are always circumstances behind why people make mistakes. (New player, drunk, emotions, etc...) 

I am not demanding anything.

I am telling you what I would personally like to see done about the issue and presenting my reasons and arguments for it. I don't believe I have demanded you ban anyone? I've simply stated that I would like to see a ban applied over this issue.

What time does Mr Cardoso get online usually? My Issue with Crumble was that it was outright denied without any answer to my question.

 

[Mycaelis]

@Tornadium

You're report wasn't dismissed due to any other reason than a technicality.
You said you had tried to resolve the issue with the user and you actually hadn't. This made your report invalid.

 

[Tornadium]

@Tornadium

You're report wasn't dismissed due to any other reason than a technicality.
You said you had tried to resolve the issue with the user and you actually hadn't. This made your report invalid.

I understand that it was closed on a technicality.

That's what I can't understand and what no one has been able to provide me with an answer about. How was I meant to resolve this issue? He showed absolutely no remorse for his actions, him or his gang thought they were justified in their actions in griefing the Green Zone and were told to stop it/were called out for it and they refused to stop and continued doing it after I was killed.

I literally don't know what I am meant to attempt to resolve in a situation like that. They do not believe they did anything wrong, I believe they did. They said so for 20 minutes ingame before I made the report so in my eyes hopping on to Teamspeak to listen to them scream at me for an hour is a complete waste of my time. Why would I even bother getting in teamspeak if I'm being told "Get into teamspeak you crying baby".

 

[Vladic Ka]

This post here shows why you are clearly do not know what our community is about:



I suggest an attitude adjustment before submitting an appeal.

 

[Tornadium]

This post here shows why you are clearly do not know what our community is about:



I suggest an attitude adjustment before submitting an appeal.

Could you be a little bit more specific?

Had there been any chance for a resolution with people who were knowingly griefing, laughing at people who were telling them to stop, arguing that they were doing nothing wrong then continuing to kill and attack people repeatedly in a safe zone then I would have taken it.

I literally do not understand what you expect from me, A Ban in my eyes was the last resort because you cannot reason and come to a resolution with people who are convinced of their innocence and believe they didn't do anything wrong.

Can you tell me what I should have done instead? Should I have wasted my time at 2am to them screaming at me in teamspeak how they didn't do anything wrong when they were adamant and very clear in side chat about their innocence and lack of rule breaking?

How am I supposed to deal with situations like that in this community where there literally is no chance for a resolution with people who are utterly convinced their specific set of circumstances entitle them to randomly grief people?

Can you perhaps help me to adjust my attitude to meet whatever requirements you feel I am lacking? Not trying to be snide or rude with this, I'm just completely ignorant as to what you are expecting of me.

 

[Vladic Ka]

Its more about your attitude towards the whole thing. You could have at least TRIED to resolve it maintaining the moral high ground. You just ended up looking like someone who thinks they can demand bans.

 

[Zeito]

Could you be a little bit more specific?

Had there been any chance for a resolution with people who were knowingly griefing, laughing at people who were telling them to stop, arguing that they were doing nothing wrong then continuing to kill and attack people repeatedly in a safe zone then I would have taken it.

I literally do not understand what you expect from me, A Ban in my eyes was the last resort because you cannot reason and come to a resolution with people who are convinced of their innocence and believe they didn't do anything wrong.

They expect you to talk it out with the player on teamspeak, preferably in the presence of an unbiased 3rd party - the Mentor team. Even if they are griefing you - be the bigger man. You can't claim to want to adhere to rules and policies of the server - and then not follow the reporting policies and complain about it when rejected.

In your report you said:

---------------

There is nothing to resolve.

I want a ban handed out. Opening up on people in the Green Zone is literally as awful of a player as you can possibly get. I do not want gear, I do not want money. I want a ban handed out for this.

---------------

That's demanding, yo. 

 

[Tornadium]

Its more about your attitude towards the whole thing. You could have at least TRIED to resolve it maintaining the moral high ground. You just ended up looking like someone who thinks they can demand bans.

I must confess I do not understand why you think I am demanding anything.

A Ban Request is only that, a request. It's not my server, I'm not part of the admin team. I can only make my request and then act on your decision. In this case it was closed without any real explanation hence this thread.

I would have tried to resolve it if they actually thought they did anything wrong. Before I mentioned making a forum report they were utterly convinced of their innocence. Only after I asked would people post in a forum report did he even offer a low amount of cash.

It isn't really my place to have to jump on teamspeak to argue with a group of friends who were griefing and are utterly convinced of their right and correctness to do so and convince them of their guilt. I'm just here to play a game, not hop into Teamspeak at 2 in the morning to listen to people who were being outright rude in chat tell me how they didn't do anything wrong for the Nth time while continuing to grief.

They expect you to talk it out with the player on teamspeak, preferably in the presence of an unbiased 3rd party - the Mentor team. Even if they are griefing you - be the bigger man. You can't claim to want to adhere to rules and policies of the server - and then not follow the reporting policies and complain about it when rejected.

In your report you said:

---------------

There is nothing to resolve.

I want a ban handed out. Opening up on people in the Green Zone is literally as awful of a player as you can possibly get. I do not want gear, I do not want money. I want a ban handed out for this.

---------------

That's demanding, yo. 

It was 2am, I was tired.

Every single interaction with them made it incredibly obvious they didn't believe they did anything wrong. They continued to argue that because his car got stolen they could just randomly open up on people without a word.

How am I meant to talk that out with someone? An Ironclad position of "We didn't do anything wrong, but here is some cash so you won't report us". Is it my place to have to go into teamspeak and argue with people in early hours of the morning when I know full well there is nothing to gain from that discussion especially when I'm being taunted by three people to get on teamspeak and stop being a crying baby?. Being told "You scared of coming on teamspeak coward" isn't really going to make me want to get on Teamspeak because it is a clear waste of my time.

As for my other post, no that is a request. If I were demanding something I would have said "I Demand a ban is handed out". I want denotes a desire or a wish for something to be done. I did not deliver an ultimatum to anyone to ban or else or a demand. Trying to be polite here but please, I was not demanding anything.

 

[Vladic Ka]

We have a culture of trying to resolve things here no matter what your personal feelings are towards the player involved. Thats why it is in the report form. The guy was even trying to sort it out in your report which you point blank refused stating " [COLOR= rgb(191, 191, 191)]I want a ban handed out." Not what we want here.[/COLOR]

 

[Tornadium]

We have a culture of trying to resolve things here no matter what your personal feelings are towards the player involved. Thats why it is in the report form. The guy was even trying to sort it out in your appeal which you point blank refused stating " I want a ban handed out." Not what we want here.

I'm aware of that culture, and I spent time attempting to resolve it up to the point where I was taunted ingame to get on Teamspeak so they could yell at me in teamspeak rather than ingame voice chat about how they did nothing wrong.

He wasn't trying to sort it out, that's my point. He wanted to give me cash, that is not sorting an issue out. I wanted him to correct his behavior and understand what he had done was wrong and more specifically WHY it was wrong. His group refused to budge on that point for a second, the only thing I got back from them was basically being screamed at, rudeness and laughter.

I don't know how far you expect me to go before making a report, do I literally have to waste my time for hours before doing so? Like if a group can argue against 10 other people in side chat that they only did it because his car got stolen and that makes it okay for upwards of 20 minutes then am I still expected to continue that in Teamspeak at 2 in the morning when I'm getting nothing but rude responses and a complete lack of being able to compromise or understand the issue?

There is only so much a person can do with someone saying "We didn't do anything wrong" and laughter at anything you say. Especially when the sum content of most of their replies was "You got merced kid".

 

[Tornadium]

Also should I appeal that ban now? Not really sure if the ban is applicable as I'm being accused of demanding things when all I did was request but some clarification of that would be great.

 

[Vladic Ka]

So it has went from "submitting admin complaints" to "requesting clarification"? The ban will stick. You can appeal at any time.