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Why the ban system needs to change..

Haywire

Escaped Convict
Location
England
Hello, i'm Haywire (formerly known as hatchingdraggon) and an issue with the ban system and rules has recently been brought to my attention. I have been a part of this community for a while now and it''s something that has always bothered me but I've always been nervous about talking about it..mostly at risk of being told the usual "If you don't like it, you don't have to stay here." Well, I do like it here and I don't want to leave but that doesn't mean I dont think some things could be done better. So, i'd like to explain why I believe the ban system is poor and how it can be improved.

The Current Ban System

As of right now, the ban system is simple. You break a rule once, you appeal and if you can prove you understand what you did wrong and apologise for it you'll likely get a second chance. If you break the rules again, you're gone forever. Seems fair right? It's a good idea when you put it that way..but this system will cause people to get banned permanently when they really don't deserve it. Here are two scenarios, both result in the player getting permanently banned:

Scenario 1

Josh has been on the server for one month. He got bored and angry so he bought a gun and started killing people in kavala. He was banned and a few days later he appealed saying how sorry he was and that it won't happen again. He got unbanned and 3 weeks later he got angry again and started killing cops randomly. Josh was then permanently banned from the server.

Scenario 2

Jake joined the server back in the early days when it was still starting up. In his early days, he was silly and didnt read the rules. He broke roleplay in voice chat when he was asking people to help him fix his lag and he got banned for doing so. He appealed after reading the rules and was unbanned not too long after. Since then, Jake has been in both the Police and Medics and has contributed a lot to the community over the years. However,  over a year later Josh was having a bad day and someone triggered him in chat. He responded in chat calling that person profound names and was clearly getting annoyed. Jake was permanently banned from the server.

Scenario 1 showed a case where the current ban system works well by giving players a second chance however scenario 2 shows that over time people will make mistakes and that doesn't necessarily make them a bad person nor does it mean they are unfit to play on the server. Now, it's all very well complaining about something but if I want to make this point mean anything I want to suggest an alternative ban system.

How I think bans should be handled

Here's the thing. I think it's fair to say that swearing at someone in chat is not on par with mass RDM, therefore I want to suggest a severity system. There would be severity 1, 2 and 3 offenses that would warrant different punishments. For example:

Severity 1 (minor offenses) - Offenses in this category would receive an official warning from a staff member. If the player continues to break these rules after being given a clear warning they will be banned. 

- Swearing in chat / Flooding

- Threats to report

- Minor / accidental breaking of roleplay in voice

Severity 2 (major offenses) - These offenses will warrant an immediate ban. Staff are not required to warn players breaking these rules and can ban them immediately.

- RDM / VDM

- Breaking Rolepaly

- Any other rules broken that impact the experience of others

Severity 3 (extreme offenses) - These offenses will warrant an immediate ban (maybe even a community ban without appeal)

- Hacking / Exploiting

- Serious abuse to another member of the community and/or staff member

- Threats to DDOS / actual ddos attacks

So what does this achieve? Having a system in place like this means that people will not receive a ban for making a small mistake. Whilst I understand that it is undoubtedly tiring and difficult being an admin I don't believe that the players should have to pay as a result of that. It's important to understand that everyone makes mistakes, everyone has bad days and understanding that not everyone who breaks a minor rule is on the same level as someone who RDM's for their own amusement is absolutely key. Giving someone the benefit of the doubt could potentially mean not removing them from the server they love just because of a silly mistake.

The best part is this would not be difficult to implement at all. Simply organise the rules into their levels of severity and begin enforcing them slightly differently depending on how serious they are.

Final Thoughts

So you have read this far? I really appreciate that, thank you. I would love to hear the honest opinions of other players and staff about this. I want to note that this is in no way supposed to be a negative rant about the community, I love this community, it's a suggestion of how to improve it.

That being said, if you're in the process of writing "If you dont like it here, go away" or "Ugh..not another one of these posts" please don't bother. Perhaps there's a reason why so many of these posts are popping up?

Thanks a lot for reading,

Haywire 

EDIT: I realise that now after a 3 month period your first ban is voided which is a really good move. However my point still stands that minor and major offenses should be handled differently. 

 
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Just need to correct you there before I read on.... If you get banned and unbanned and don't break any serious rules for a 3 month period then the first ban is null and void in terms of issuing a perm ban on the second ban.

This was changed a few months back.

 
Just need to correct you there before I read on.... If you get banned and unbanned and don't break any serious rules for a 3 month period then the first ban is null and void in terms of issuing a perm ban on the second ban.

This was changed a few months back.
Okay that's my bad, that wasn't the case when I was the last around.

 
There is also if you do find yourself perm banned an option to appeal after 6 months which wipes the slate clean if you are accepted via this form: https://www.roleplay.co.uk/forms/8-permanent-ban-appeal/
Although the point i'm really trying to make is that it should only get to that stage of someone really deserves it. I think that the 3 month period to prove that you are serious about following the rules is a really good move but still what do you think about changing the way minor offenders are dealt with? Rather than banning them instantly without any warnings (which I have been told is how it usually goes) I reckon it would be much more effective to give the offender one official warning before issuing a ban. If they are compliant and respectful you can see that they just made a mistake and are mature enough to back down when confronted about it. If they continue to break the rule they were warned about a ban would be more than justified as they are being disrespectful to staff and the rules.

By minor offenses I really just mean things like swearing in chat, going out of character by accident etc.

 
The way we do things now is simple and effective. It leaves very little room for grey areas. 

 
Though the system is really REALLY harsh it is there for the greater good...

It's the human nature to learn from mistakes, if you break the same rule twice then you really really deserve to be banned no matter the time frame.

Sometimes people ask me how i haven't been banned after being here for so long yet haven't even read the rules properly i simply tell them...

Don't break the rules... 

Peach. 

 
I'm with @Haywire on this, CSGO for example has decent punishment systems for those who ragequit in official competitive matches, if it was the first time they get a 30 minute ban, 2nd is 2 hours, then 1 day, 2 days, and finally 1 week, know that the timer resets if the player goes clean for two weeks or so, as in, 30 mins, then the player plays properly etc etc but ragequits a month later but only gets 30 mins and not 2 hours. Timed bans are good "warning shots"! itll leave space in the appealing section for the more SERIOUS cases of bans and it would be a more efficient and automated AND fair system!

 
The thing is, there are so many new people that come through. If the admins were to give out warnings to every little minor offence like hobos screaming: "IM GONNA BAN YOU", things couldn't go around. There are so many new people joining, there are bound to be a few assholes in the mix. People who dont care about the rules spoil it for everybody else but there is nothing the admins can do about that and we just have to build our community around the people that we can trust. 

 
I think the Teamspeak Rule is also very good, however, all you ever get in Side Chat is come on Teamspeak or you will be banned. Instead of using side, could we maybe use the Mobile Phone? That way, people get a notification of what they need to do instead of missing it when they are driving a hatchback sport at 280KMH.

Could we keep Side Chat clear, it is only meant to be for asking questions that people are unsure about tbh. Dispustes can happen on the phone, and Adminds could possibly see what people are typing to each other (although it might get a bit hectic) but it just clears side chat for it's real purpose.

 
My opinion on this is that bans need to be strict and they are.

you have to remember this is a public server and there is probably around 500+ different players that join and leave though the day. 

If however this for a whitlisted server I could understand being a warning point system or a set ban length depending on what rule was broken. But sadly it's not so this is the way it is.

 
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This system atm is simple and effective. 

People who dont care about rules get punished quickly and dont last long.

 
sooo, moral of the story, don't break rules and you wont get banned :p
The idea is that if you break a chat offense the punishment should be lesser than if you were to break a serious offense like RDM. But, if the majority disagree with me then that's not for me to argue with.

 
The idea is that if you break a chat offense the punishment should be lesser than if you were to break a serious offense like RDM. But, if the majority disagree with me then that's not for me to argue with.
Nah all serious now thou, if you have been a member of the community a long time and your break a little offence the admins understand and can be a little more soft, however if people get angry over a game and start to take rage out on the game then unfortunatly the gaming world isnt for them unless there able to control there anger.

 
Nah all serious now thou, if you have been a member of the community a long time and your break a little offence the admins understand and can be a little more soft, however if people get angry over a game and start to take rage out on the game then unfortunatly the gaming world isnt for them unless there able to control there anger.
I mean everyone has bad days and everyone snaps at some point or another. Doesn't mean those people can't control their rage though. You know all those times when you just want to chop up the body of the RDM'er and stuff it in your freezer to feed to the hobos in kavala but dont because that would be 'the wrong thing to do'? Yeah well..that takes a lot of mental control ;)

 
Dragon!! Long time no seen man!

Good to see you again.

Anw.. back to topic.

I agree with the current system as its easy, stricked and fast if needed.

I can understand your idea as sometimes its 'unfair' to get banned for something small BUT.. if its something small its easy to fix. just make a unban appeal. 

The main reason is to keep control and Force the players to understand the rules.

The amount of people we encounter ( much as everyone els ) as cop that dont understand the rules is one's a day. 

In the weekend its the complete weekend we are trying to get new members to the rules page. Easy sayt its to much for staff to deal with the minor and bug rule breakers.

The norm is easy and controlled, you do the crime you sit your time.

About people loosing there control and rage over chat or stuf.. well a known player of the community knows that there are many hobos and there are many rules breakers so they should know its part of the community. 

If they cant handel it and rage they are to late. They had to log off earlier. 

As police officer i get headshot quite much. I go play KOTH or something els. I will not be on RP UK untill im cooled off. 

Its there responsibility to keep controle. If they lose it. They are 'breaking' the rules just as much as the person that made them lose there minds. 

Again i can understand what you mean but this community is just to big to deal with small things anymore.

 
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