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Whatsapp: Not enough storage space

puppy1004 said:
Well, the videos were the same lenght but the one I recorded was a bigger file size. They were both to the same recipient.
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and you already went into apps manager and cleared cache and cleared data for whatsapp?

would you mind PM'ing me your number so i can try sending you a whatapp video and vice-versa? I legit dont have anyfriends i can just send videos to on whats app

 
Zeito said:
and you already went into apps manager and cleared cache and cleared data for whatsapp?

would you mind PM'ing me your number so i can try sending you a whatapp video and vice-versa? I legit dont have anyfriends i can just send videos to on whats app
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Yes, I did.

I will PM you now.

 
Zeito said:
and you already went into apps manager and cleared cache and cleared data for whatsapp?

would you mind PM'ing me your number so i can try sending you a whatapp video and vice-versa? I legit dont have anyfriends i can just send videos to on whats app
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ty for troubleshooting for me xD

 
CMO Marc Smith said:
ty for troubleshooting for me xD
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we tried a load of things and couldnt seem to sort it.

  • Both using the same version of whatsapp
  • I'm on S7 edge, @puppy1004is on an S7
  • can send/receive videos in whasapp ok
  • can send from gallary fine
  • Issue seems to only affect Gifs from internet, videos received over kik, and pictures over kik saved on device+sd in gallery
  • Performed a hard-reboot on the device to no avail
Device has plenty of storage, so not an issue with a temp folder used for staging being full. Cleared app data + cache, no joy.

Suggested Puppy contacts Whatsapp support incase it is  some obscure bug.

 
Thanks for the help @Zeito, @CMO Marc Smith. I shall now await a reply from whatsapp's support team.

 
Zeito said:
Issue seems to only affect Gifs from internet, videos received over kik, and pictures over kik saved on device+sd in gallery
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Hmm, this is interesting. Maybe something to do with some formats / encoding not being supported on whatsapp. Tried it the other way around? or tested with someone else?

 
CMO Marc Smith said:
Hmm, this is interesting. Maybe something to do with some formats / encoding not being supported on whatsapp. Tried it the other way around? or tested with someone else?
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Well, thats the thing. I was always able to send those images untill today :(

 
Zeito said:
  • Issue seems to only affect Gifs from internet, videos received over kik, and pictures over kik saved on device+sd in gallery
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@puppy1004From what i have been reading it sounds like the file is being locked when accessed, I am presuming the method for browsing and retrieving the files is different and KIK may be trying to protect its folder.

  1. Please can you try copying the file from the Kik data directory to your standard gallery and try to send it.
  2. close KIK and then copy it out (maybe some form of active protection and file tracking)
  3. there is a possibility that the file has been tagged with some form of dlna for android, lets see what happens first !
I have a few more steps to consider, but they get somewhat more involved and complicated ,lets see how we do so far :)

 
lionel said:
@puppy1004From what i have been reading it sounds like the file is being locked when accessed, I am presuming the method for browsing and retrieving the files is different and KIK may be trying to protect its folder.

  1. Please can you try copying the file from the Kik data directory to your standard gallery and try to send it.
  2. close KIK and then copy it out (maybe some form of active protection and file tracking)
  3. there is a possibility that the file has been tagged with some form of dlna for android, lets see what happens first !
I have a few more steps to consider, but they get somewhat more involved and complicated ,lets see how we do so far :)
Click to expand...
I did ask Puppy to copy the file to his SD card and try from there, but no dice. Which means either he did it wrong or there is some kind of active protection/restriction to distribution on the file(s).

'dlna' for android? Do you mean DRM? Surely dlna would help us out in media sharing!

 
Zeito said:
'dlna' for android? Do you mean DRM? Surely dlna would help us out in media sharing!
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ummm yes i did 
12632525.gif


Zeito said:
I did ask Puppy to copy the file to his SD card and try from there, but no dice. Which means either he did it wrong or there is some kind of active protection/restriction to distribution on the file(s).
Click to expand...


would it be worth copying to PC and modding it there

 
Last edited by a moderator:
does sound more and more like a permissions issue. 

Move any of the files your having issues with into your normal camera gallery folder and try again please :)

 
lionel said:
does sound more and more like a permissions issue. 

Move any of the files your having issues with into your normal camera gallery folder and try again please :)
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Already tried that with Zeito yesterday, no succes :(

I am more concerned about the facts that I cant send my denk memes now (gifs saved as MP4 from 9gag or Imgur) :(

 
puppy1004 said:
Already tried that with Zeito yesterday, no succes :(

I am more concerned about the facts that I cant send my denk memes now (gifs saved as MP4 from 9gag or Imgur) :(
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I think whatsapp is trying to save you from yourself..

 
puppy1004 said:
Already tried that with Zeito yesterday, no succes :(

I am more concerned about the facts that I cant send my denk memes now (gifs saved as MP4 from 9gag or Imgur) :(
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Ahh apologies, I just assumed you had copied it to another part of the SDcard not the cam gallery.

again, your just on trial and error now, you need to check each variable you can think of and rule it out. 

  1. file formats, grab a load of different types, see if that limits it in any way.
  2. file location, move them round to different folders. e.g. phone storage / sd card / new folder / existing folder etc etc etc 
  3. file source, get a copy from your phone and the exact same picture placed on your phone from your computer.
  4. always update the thread with the exact action and result so we can analyze the behavior.
Good Luck !! 

 
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