Compensation Request - Matt Stones - GTA RP

[Matt Stones]

Compensation Request

In-game Name: Matt Stones

Game: GTA RP

Steam ID: 76561198992369443

Character ID: 43538

The date when this happened: 06/01/23

Please provide full detail and evidence: Got out 500k chips, went to a table with 500k chips, did a 250k bet and then lost and all my 500k chips were gone.

Link to any evidence:



https://youtu.be/SAeOBA3ztGY



Lost items and total value of compensation: 250,000 casino chips - 250,000

Please confirm you have read and understand our Compensation Request terms: Yes

Thank you for your submission

Our staff team will get back to you in this topic ASAP! In the meantime please ensure the details you have submitted above are correct.

 

[Matt Stones]

Might aswell add this to here instead of making a new one:

Went back in with 350k chips, as you can see i did a 350k bet but didnt work (said i had not got enough chips yet still took them) the chips were stuck on the table but nothing happened.

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350,000 chips / 350,000

---- 
Not exactly sure what happened but this is my f8 menu
https://gyazo.com/12c31b705a9863b45fd1929281d16816
can put up a bug report but ive never seen this before.

 

[Hank Summers]

Hi @Matt Stones

For the second clip I'm a little confused, howcome you ended up leaving the table? As although it said you didn't have enough chips, it still allowed you to place down the 350,000 chips

 

[Matt Stones]

Hi @Hank Summers, I waited at the table for a minute yet nothing happened. I tried to do resetui and looked in my f8 yet nothing showed up. As you can see i got no casino menu and it was very bugged as nothing was happening. It allowed me to place it down and the chips were put on the table but I got no cards and the casino pop up menu didnt come up. I ended up restarting my game and when I went back into casino everything was fixed and like normal but I was still missing the chips.

 

[Jessie Bennett]

Good Afternoon Matt

I can see in the first clip that you placed a bet of 250,000 Chips which somehow ended up costing you 500,000. You lost the bet fair and square, but did indeed wrongly lose 250,000 chips which shouldn't have gone down.
In the second clip, I think you were a little hasty getting off of the table and maybe could have waited a little longer to see if the server caught up. It is again clear that you have lost your 350,000 chips without having the chance to play for them in the casino.

Due to this, I will be compensating you the following today:

-600,000 Blackjack Chips

 

[Jessie Bennett]

Now that you’ve been compensated for what you’ve lost, it might be an idea to join our Steam Group and Discord to get more involved with the community!

Steam Group: RPUK Steam Group

Discord: RPUK Discord