You can use the "Support" button on the top bar to fill out an application,
and the application will be dealt with as quickly as possible.
If you are referring to the "TS" as TeamSpeak, TS is the voice comms the community uses while playing. Please go download TeamSpeak 3, as it will help you in the future. When downloaded, please connect to ts.altislife.co.uk
If you have any questions, please contact me, Sonder, when you connect to the TS server and I can help you out. There is also a Member Support Team or Front Line Team that can help you out with anything.