There was a problem reseting your pc

[Wicker]

Ok so I've been trying to reset my pc and using the factory reset function on windows but when starting the reboot it says ''There was a problem reseting your pc''  I tried diffrent tutorials on youtube but nothing semes to work, I went and check my log book and I got a log for the problem.
Log Name: System
Source: Microsoft Windows ResetEng
Date: 2017-07-20 18:17:37
Event ID: 4502
Task Category: None
Level: Critical
Keyword:
User: SYSTEM
Computer: DESKTOP-H1IIMKR
Description:
The attempt to restore the system to its original state failed. The changes in the system have been undone.
Event XML Data:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-ResetEng" Guid="{A4445C76-ED85-C8A3-02C1-532A38614A9E}" />
<EventID>4502</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2017-07-20T16:17:37.620291700Z" />
<EventRecordID>8895</EventRecordID>
<Correlation />
<Execution ProcessID="1668" ThreadID="1672" />
<Channel>System</Channel>
<Computer>DESKTOP-H1IIMKR</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
</EventData>
</Event>

 

[Zeito]

what version of windows @Wicker? Assuming it's 10 - have you tried using the install media rather than the built in function?

Are you trying a automated system repair/restore? or are you using the Refresh/Reinstall function?

 

[Wicker]

@Zeito Im just using the normal restore function that windows have

 

[Wicker]

have you tried using the install media rather than the built in function?

How do I use the Media fuction?

 

[ThomasJ]

If you have the original windows installation (assuming you have a legal version) on a cd for example you can try do a factory reset by booting up from the CD

 

[Cloud Strife]

https://www.google.co.uk/url?sa=t&source=web&rct=j&url=https://support.microsoft.com/en-gb/help/15088/windows-create-installation-media&ved=0ahUKEwjNgbvy65rVAhUGPxoKHcRxBjoQFghEMAg&usg=AFQjCNHhRQWvDfBcXQGfzUu9KapiFSG3BQ

This is the windows installation media. If you just click this link and follow the steps you can then repair, reinstall or upgrade your version of Windows