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Steam account stolen

Loki

Loki

Well-known member
Location
SLO
Is anyone familliar with the procces if your steam account gets stolen and its registerd email gets changed and its phone number removed is there any way of retreiving it and how?

 
Loki said:
TY for that i just have a problem how do i open the ticket? i cant find any email that i can text or anything.
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I wouldn't be surprised if it follows a similar format to a lot of places whereby they force you to use their form, and in the event you click no type answers to all the questions meaning the automatic process wont work, only then will it give you an option to contact support.

Here's the link, give it a go. Otherwise I'm not too sure so would need to look around. Steam always seemed difficult to contact.

https://help.steampowered.com/en/wizard/HelpWithLogin

Sorry to hear about the account.

 
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Gruppr said:
https://help.steampowered.com/en/wizard/HelpWithAccountStolen


At the bottom "reset my password" try that - I'm aware you said all your information has changed but try that process. Can't seem to find a direct email for steam, I'll have a look around and get back to you. In the meantime I'd suggest aswell changing your email password and/or adding 2FA.
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I have tried to change the password on the account and it says that it changed secesfully but when i try to log in it says incorect, i have changed my email  pass aleready. 

 
Get the steamapp on your phone and two factor my dude ! 

 
Thanks for all help, i have managed to contact steam and they have reseted my account and put a new password on it so  i could regain acces to it😀

 
I have been using this for years now, so usefull and saved my account a few times. When I first got it couldn't use phone due to multiple steam accounts now I just use it for ease of use. 
https://github.com/Jessecar96/SteamDesktopAuthenticator|


I take no responsibility for issues use at own discretion 👀

 
Last edited by a moderator:
Dexter said:
I have been using this for years now, so usefull and saved my account a few times. When I first got it couldn't use phone due to multiple steam accounts now I just use it for ease of use. 
https://github.com/Jessecar96/SteamDesktopAuthenticator|


I take no responsibility for issues use at own discretion 👀
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Although a desktop one sounds convenient, I think it makes more sense to go with the recommended approach of using a separate device. Having it on the same machine makes it a little redundant when it comes to malware on the device, theft of it, or just others using it.

It's definitely better than no authenticator though!

 
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Ye youll need to do a full rework around with steam to try and get the account back but they should be fine with doing it.

Another good way is if you've made purchases on steam on the recovery include what your payment methods where etc.

 
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