says unbanned but still banned?

[Connor123]

@Wilco So  I made a permanent unban appeal and you state I was unbanned however it still gives me a banned message when trying to join the server.... any help?

 

[Xkan]

Apologies for that one seems to have been a mistake on our part. 
I've unbanned you so you should be good to go now, Apologies again for the inconvenience buddy.