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HyperX Cloud Gaming Headset took a poop on me - SOLVED

Fetty Wap

Fetty Wap

Rich Hobo
Location
United Kingdom
Ok so my headset has been working fine for months until all of a sudden yesterday it started to give me a few issues it started off with it just cutting out so I would hear no sound and the mic would disable then all I had to do was unplug then plug it back in then its fine (It did this at random times could be once an hour or 10 times in 5 minutes) I go to see if its any different today and no matter what I do it just doesn't recognise the device I have tried every single USB port on my rig and it still wont work.

Help me pl0x @Zeito @lionel

Ss0dA2D.png


 
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Are there any drivers that are needed?

Any software that may mean you need a firmware update or driver update?

Have you tested your USB port with other devices?

 
Samatlewiss said:
Are there any drivers that are needed?

Any software that may mean you need a firmware update or driver update?

Have you tested your USB port with other devices?
Click to expand...
No drivers needed just plug it in then it works. Tested it with my iPhone charger to see if the ports are damaged but my phone charges? Not sure if that is the same thing your asking, im not good with this stuff :p

 
When did you purchase the headset ? (exact date if possible)

 
@Fetty Wap i have already explained this too you on TS, when you played with the cable you could hear it cutting out and coming back I explained to you that you need to find out what part of the cable is broken, is it the earpiece side or the mix amp side, if its a 3.5 mm jack going into the mixamp and it is that side that is broken you can cut the 3,5 mm jack off and replace it, if it is earpiece side, you are screwed,  if it is usb side you can fix it by cutting off the usb and replacing it, but you need some sort of skill to do it.

If your headset is less than 1 year old contact the supplier and they should replace it, but other than that you have to do some repairing yourself or buy a new headset.

 
Fuel said:
@Fetty Wap i have already explained this too you on TS, when you played with the cable you could hear it cutting out and coming back I explained to you that you need to find out what part of the cable is broken, is it the earpiece side or the mix amp side, if its a 3.5 mm jack going into the mixamp and it is that side that is broken you can cut the 3,5 mm jack off and replace it, if it is earpiece side, you are screwed,  if it is usb side you can fix it by cutting off the usb and replacing it, but you need some sort of skill to do it.

If your headset is less than 1 year old contact the supplier and they should replace it, but other than that you have to do some repairing yourself or buy a new headset.
Click to expand...
This is helpful ! although soldering inside a headset isn't that hard !

 
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I heard that they have great support so ring them up and they might be able to help you.. my friends headset broke and they just sent him a new one in like 2 days 

 
Sam Tatoe said:
I heard that they have great support so ring them up and they might be able to help you.. my friends headset broke and they just sent him a new one in like 2 days 
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Just gave them a ring.. Got a replacement should be here in 24-48 hours! good shout!

lionel said:
@Fetty Wapdo you live anywhere near gatwick ? I can swing by and fix it if ya like.
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Thanks for the offer mate! but as you can see my problem is solved :D

 
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lionel said:
hence this question much earlier on ;) 
Glad you got it sorted though !!! 
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Must of missed that one! 

Thanks for your continued help not just to me (The pc derp) everyone that you help in the community you deserve more credit same goes to you @Zeito!

 
Fetty Wap said:
Must of missed that one! 

Thanks for your continued help not just to me (The pc derp) everyone that you help in the community you deserve more credit same goes to you @Zeito!
Click to expand...
I also told you the same both yesterday and on this thread.

Fuel said:
If your headset is less than 1 year old contact the supplier and they should replace it, but other than that you have to do some repairing yourself or buy a new headset.
Click to expand...

 
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