- Location
- Germany
Compensation Request
In-game Name: Sam Riley
Game: GTA RP
Steam ID: 76561198031698451
The date when this happened: 14/12/21
Please provide full detail and evidence: Hello!
I placed two fuel orders at circa 00:15:00, 14/12/2021 GMT, to be delivered at my fuel station "Clinton Fuel"
The order was for 2x 10,000 petrol (£40,000, +£5000 delivery fee per order).
When one of my employees offered to pick the orders up instead, I proceeded to cancel both orders in order to place two new ones at a £1 delivery fee.
The order was cancelled at circa 00:19:00, 14/12/2021 (~4 minutes after placing the order initially). The money had already been charged upon placing the order, so I was under the impression this amount would reappear upon cancelling, which unfortunately it didn't.
Since no petrol was delivered from these orders, I believe the money should have been refunded - and the fact that is wasn't, being due to a bug. Thus, I ask for the full amount, £90,000, to be reimbursed.
Due to this, I have also found out that my voice is apparently not being recorded, hence why I´m not talking in the video. Although in this case, it´s not needed, obviously something I will fix ASAP.
Thank you.
/Sammy
Link to any evidence:
https://youtu.be/OeVnCC4zC0A
Lost items and total value of compensation: £90,000
Please confirm you have read and understand our Compensation Request terms: Yes
Thank you for your submission
Our staff team will get back to you in this topic ASAP! In the meantime please ensure the details you have submitted above are correct.
In-game Name: Sam Riley
Game: GTA RP
Steam ID: 76561198031698451
The date when this happened: 14/12/21
Please provide full detail and evidence: Hello!
I placed two fuel orders at circa 00:15:00, 14/12/2021 GMT, to be delivered at my fuel station "Clinton Fuel"
The order was for 2x 10,000 petrol (£40,000, +£5000 delivery fee per order).
When one of my employees offered to pick the orders up instead, I proceeded to cancel both orders in order to place two new ones at a £1 delivery fee.
The order was cancelled at circa 00:19:00, 14/12/2021 (~4 minutes after placing the order initially). The money had already been charged upon placing the order, so I was under the impression this amount would reappear upon cancelling, which unfortunately it didn't.
Since no petrol was delivered from these orders, I believe the money should have been refunded - and the fact that is wasn't, being due to a bug. Thus, I ask for the full amount, £90,000, to be reimbursed.
Due to this, I have also found out that my voice is apparently not being recorded, hence why I´m not talking in the video. Although in this case, it´s not needed, obviously something I will fix ASAP.
Thank you.
/Sammy
Link to any evidence:
https://youtu.be/OeVnCC4zC0A
Lost items and total value of compensation: £90,000
Please confirm you have read and understand our Compensation Request terms: Yes
Thank you for your submission
Our staff team will get back to you in this topic ASAP! In the meantime please ensure the details you have submitted above are correct.
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