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Compensation Request - JamesEZ

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JamesEZ

New member
In-game Name: JamesEZ
Steam ID: 76561198168882012
Date this happened: 10/10/18
The Server this happened on.: Server 1
Please provide full detail and evidence: I joined the server for the first time took £25,000 out of my bank for a truck license and some gear. I then set my bank to Agios then took a prepaid card. I went and bought my truck license and gear and then came back to check my bank and saw that i had -£25,000 as my balance and all my money was gone. I put in £1 to see if it was a visual bug. It wasn't. i re-logged multiple times to no avail.
Link to any evidence:

https://imgur.com/a/9aCpBmG
Lost items and total value of compensation.: £250,000
Please confirm you have read and understand our Compensation Request terms: Yes
 
I requested a developer to have a look at this and see if they can find anything unusual. 

Awaiting Developer

 
I've checked the logs and gone through the code in fine detail.

You do not appear to have purchased a 'prepaid card' and then changed banks. In fact that is not possible; the default Kavala bank does not issue prepaid cards, so you must have changed banks first, and then tried to take a card.

Indeed, this is what the logs show. 

We have you changing banks at 2018-10-10 17:18:23, and your current player-record shows you must have chosen Agios bank (because that's what you're set to, and there have been no other bank-changes since.

There is a £100k charge for changing banks (which is shown in brackets at the point where you confirm the change). That is what pwned you for £100k, when your bank balance at the time was £75k (because you'd already taken out £25k for the truck and gear, from your original starting £100k).

The attempt to take a prepaid card would have been refused, because there is a balance check at the time. Agios issues prepaid cards to the value of £500 each, and your account was already at -£25k at that point, so you would've been alerted on-screen with the warning "insufficient funds in your bank account", and nothing further would have been taken. This appears to be the case, because there is no 500-prepaid-card in your inventory currently.

You may ask yourself why the bank would take you on as a customer, if you could not afford the £100k fee to switch banks. The answer is quite simple. It's a bank. They're quite happy to loan you money, because then you are tied to them, just like IRL.

Today's lesson is 'always read the small print." 😉

You will eventually earn enough funds from normal play, to be able to pay back the bank and establish a zero balance. However, you will require another £100k if you wish to switch to another bank. You might find it best to try and get financial help from another player via RP... or perhaps there are other ways to get money...

Alas, no compensation due on this occasion, sorry.

 
As TinyBigJacko has said in his reply the reason this happened is because of you switching banks. When you switch banks this will cost you 100k every time. Since you had less then 100k in your bank when switching bank you got a negative bank balance. 

In the compensation requirements it states that that we compensate for errors made from our side. However as I explained earlier this wasn't an error from our side. However don't worry too much as you will be able to gain this amount of money back fairly quickly by doing a run or as stated above roleplay opens many ways ;'). Goodluck

However with the most recent update the banking system has been made that you cannot get into a negative saldo when switching banks to prevent this happening in the future. 

Compensation Refused

 
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Although your request didn't meet our compensation request criteria, it might be an idea to join our Steam Group and Discord to get more involved with the community!

Steam Group: RPUK Steam Group

Discord: RPUK Discord

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