Compensation Request - jackman271 (Refused)

[jackman271]

In-game Name: jackman
Steam ID: 76561198338226856
Date this happened: 03/20/2017
The Server this happened on.: Server 1
Please provide full detail and evidence: the thing that happened was I was processing my last bit of salt and then restart happened and after the restart I wen to get my hemmet boxer out and when I looked in my garage it wasn't there and I left it over night till today AND IT STILL ISNT IN MY GARAGE
Link to any evidence:

http://tinypic.com/r/2vkxjqp/9%20%20%20first%20link%20%20%202%20link%20http://tinypic.com/r/kbpruf/9
Lost items and total value of compensation.: MY LOST ITEMS WAS A HEMMET BOX WHICH WAS 500K AND IT WAS FULL OF SALT WICH IS WORTH ITHER 1.5MILL OR 2MILL SO I HAVE LOST 2MILL OR 2.5MILL
Please confirm you have read and understand our Compensation Request terms: Yes

 

[Caitlin]

Hi, @jackman271 ?

Your image link is incorrect. With some help from @, we found the right one here, although it is still a bit dodgy:http://tinypic.com/view.php?pic=kbpruf&s=9#.WNFUqfmLSUl

I would definitely recommend using http://imgur.com/ or https://gyazo.com/en as an alternative of uploading pictures.

Although reports of missing vehicles are not uncommon, it is still strange when it happens. I've looked at your stats page, and it says that you do indeed have an HEMTT Box: https://altis.roleplay.co.uk/getvehicle.php?vehicleid=407067

The issue about missing vehicles is being looked into, but due to a recent migration of the database, it is difficult to do so at the moment.

Without evidence, we won't be able to compensate you for your Refined Salt. However, if you can double check to see if your truck is still not in the garage and post another picture that would be great. We may be able to provide compensation for the lost vehicle but we cannot guarantee anything until we've learned more about the bug.

 

[Caitlin]

Hello again, @jackman271 

The developers have looked into the issue and it should be fixed now.

Things should be back to normal after the 20.00 restart. If you could check back again after the restart and let us know if your lost vehicle(s) is back in the garage that would be lovely!

 

[Madmatt150]

@jackman271

Can you please respond to Caitlin's reply to make sure that the situation has been resolved!

 

[Madmatt150]

Right, since you have failed to response @jackman271 I can only assume that it is working correctly. With that in mind this compensation will be refused as the problem has been sorted. If this is not the case please provide evidence so that we may look into it.

Refused