Compensation Request - defuzr - GTA RP

[defuzr]

Compensation Request

In-game Name: Vito Bellouigi

Game: GTA RP

Steam ID: 76561198035896309

The date when this happened: 04/26/21

Please provide full detail and evidence: While at the casino the whole server crashed and I lost £50,000 and my brother Luigi to my right in the video loses £30,000.

Link to any evidence:
https://streamable.com/0kcebw
Lost items and total value of compensation: £50,000

Please confirm you have read and understand our Compensation Request terms: Yes

Thankyou for your submission

Our staff team will get back to you in this topic ASAP! In the meantime please ensure the details you have submitted above are correct.

 

[Louis]

Hello @defuzr

Please can you provide a longer video showing you reconnecting after the server crash. This will show me whether the server synced or not with the hand you played.
Thanks

 

[defuzr]

Hello @defuzr

Please can you provide a longer video showing you reconnecting after the server crash. This will show me whether the server synced or not with the hand you played.
Thanks

No because I didn't join back that day, once the server went down I didn't reconnect because it was early morning. I have lost the £50,000 chips entirely. Even if the server synced I was not able to play my game of blackjack with the right rules and layout. I was given a hand in which I could not hit or stand on and didn't have the dealer card shown to me. Even in the outcome the server had synced and I truly lost the hand as the dealer may have had a higher card, I was not given my right to decide to stand, hit or see what card the dealer had. Therefore the game was unfair and I am asking for my money back. The server could have synced I could have won that hand, so should I now claim for £100,000? No. £50,000 was put into the game and I request £50,000 back as the game was not played as it was meant to.

 

[Louis]

Ok so, looking at our systems the server did not crash but, you timed out to the server. Because of this it falls under:
Client Issues ( Your game crashed not due to a server error - This is your own responsibility ) 
Which can be seen here: https://wiki.roleplay.co.uk/Guide:Compensation_Request
 

Unfortunately I'm going to have to deny this compensation request today. 

----------------------------------------------------

Compensation Request Denied. 

-----------------------------------------------------

Thank you for playing on our GTARP Server. 

 

[Louis]

Although your request didn't meet our compensation request criteria, it might be an idea to join our Steam Group and Discord to get more involved with the community!

Steam Group: RPUK Steam Group

Discord: RPUK Discord